Return, Refund and Cancellation policy
E-BOOKS: If you have placed an order for e-Books (PDF files), you will see the download link when you complete the checkout. The same link shall be sent to the email address provided by you during checkout.
If your checkout doesn't complete properly due to internet problem etc but payment gets deducted, you will get a courtesy email from us within one hour of failed checkout. You can directly reply to that email to get assistance. Or Email us directly at firstname.lastname@example.org
Once the order of e-books is complete, there shall be no cancellation or refund.
Every copy sold by us goes through an extensive examination. There will be no printing defect etc. in the books sold by us. Still, if any defect is found, just send us the picture of the defect at email@example.com or through live chat, we will send you another copy of the same book without any extra cost from your side.
If our shipping partners fail to deliver the shipment at the address provided by you (because it is incorrect or incomplete), we will automatically refund that order after deducting the shipping fee (which varies according to weight and distance) and handling fee (flat Rs. 30 per order). For example, if your total Order amount is Rs. 200 which includes a shipping fee of Rs. 50, we will deduct Rs. 50 + Rs. 30 = Rs. 80 and we will refund Rs. 120. Undelivered shipments will not be shipped again. You may place a new order. You don't have to send a refund request of undelivered orders. We will automatically refund them. You will get an email when we do so. After that it depends on your bank/instrument provider how long they take to refund the money from their end. It usually takes 3-14 working days for the banks/wallets to refund the amount.
Once you have received the shipment, no refunds are possible. If, by mistake, you have received a book different from what you ordered, please raise an issue by sending an email to firstname.lastname@example.org (Or reply to any email you've received from Seer Books, all our system generated emails go from email@example.com). We will guide you how you can send the incorrect item back to us. If mistake is ours, we will reimburse/bear all the shipping charges and send you the correct book(s) ordered by you.
Please send returns to:
Seer Books Pvt. Ltd.,
111, Dayanand Marg, 2nd Floor, Daryaganj, New Delhi- 110002
Email us for any query. We love written communication.
In case you change your mind after placing an order, you can cancel it before it is shipped. To cancel an order, please write to us at firstname.lastname@example.org (or reply to the order confirmation email sent by Seer Books) .
Once an order has been sent to our shipping partner's shipment hub, it can’t be cancelled; You can refuse to accept the item when delivery comes at your door. We will refund such orders as per the refund and return policy stated above.
We have partnered with India Post which has reach in every corner of India. We send books by Speed Post. Shipping charges are applicable as per weight and the same is reflected on checkout page. In some cases, shipping charges are included in the product price wholly or partially. We usually ship the book in 24-72 hours of placing an order.